Key Account Manager


  • Be the Champion of the customer and the customer's voice throughout the factory.  Effectively communicate all customer requirements to appropriate departments. Ensure ESCATEC’s Customer Service Policy is implemented for your customers.
  • Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.
  • Review and act where necessary on Customer Satisfaction Survey Results
  • Host customer visits and prepare presentations and travel when necessary to meet with customers.
  • Prepare and follow up with customers on quotations, price feedback and price negotiations.
  • Direct the materials sourcing team to solve sourcing problems for customers.
  • Follow up on all start-up activity (NPIs) and hold scheduled reviews for customer projects to ensure all milestones meet committed dates.  Prepare reports for customers and management.
  • Prepare business forecasts.
  • Work with materials sourcing managers to ensure customer cost reduction programs are established and executed effectively.
  • Facilitate the customer’s interface with all other departments as required.
  • Ensure internal customer business reviews are conducted effectively.


  • Excellent interpersonal skills for effective communication at all levels, including with senior management, customers at all levels of management, suppliers and factory personnel.
  • Strong project management, business analysis and sales skills.
  • Excellent English language skills, both written and verbal.
  • Preferably have a Degree in Electrical / Electronic / Mechanical Engineering with a working experience of 2 years or more in contract manufacturing in the electronics and/or plastic injection moulding industry.
  • Knowledge of tool making/moulding will be an added advantage.

Please send your CV to: GH Ho, HR Officer, gh.ho(at)