A key skill for any EMS company: Listening

JJS Manufacturing InsightsAccording to Chris Myers, introverts make great leaders, and being that way inclined myself I would tend to agree! It got me thinking though as to why this is important for EMS companies. Once a potential customer gets past the on-line shopping phase, it still comes down to human relationships to really make a partnership between two (or more) companies work.

Chris goes on to make the observation that there is 'almost always more to a story than meets the eye', and I find this is often the case when a potential customer approaches an EMS company. The ability to listen and empathise is vitally important in ensuring the EMS really understands what the customer needs. What might at first appear a very simple requirement - e.g. 'make that for me' - might actually demand, or benefit from, a far more complex solution that delivers greater value to both the customer and the EMS provider.

So, taking things at face value and loudly proclaiming the answer, or telling the customer what they need, is probably not the best way forward. A quieter, more considered approach is much more likely to yield better results!

As humans, we often have a tendency to mistake loudness for confidence, and aggression for strength. As such, extroverts often have an easier time rising to the top of an organization. Once at the top, however, I’ve found that the traits and behaviors most often associated with introverts are the ones that separate successful leaders from failures.

The key for introverted leaders, then, is to take the things they’re naturally good at - deep thinking, empathy, and the ability to listen - and augment those skills with a strategic dose of extroversion. If you’re able to strike the right balance, you’ll develop a leadership style that is uniquely suited for the modern workplace.

Listen and empathize.

Leaders who are self-aware and introverted are typically better equipped to listen and empathize with the people with whom they interact.


Written by Russell Poppe

Russell describes himself as a Manager, Engineer, manufacturer, teambuilder, organiser, strategist, and occasional content writer. Russell loves to help businesses thrive and grow in the best way that he can and has a wealth of experience in the engineering and manufacturing industry, particularly within electronics. Russell’s previous roles have encompassed general management, engineering, development, manufacturing, quality, and marketing, always with a strong focus on customer service.