News & Stories about ESCATEC
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One of the world’s leading suppliers of safety products and solutions to the marine, oil and gas, transport and building industries, places great value on its long-standing business relationship with the ESCATEC Group. This customer’s product portfolio comprises fire alarm systems, gas and emission detection, complete fire safety systems and flame detection. A key point for this customer is that ESCATEC’s senior management and production teams are “open to constructive feedback and eager to please”, said Niklas Gustafsson, a Production Engineer with the customer, during a recent visit to ESCATEC Electronics Sdn Bhd in Penang, Malaysia. Niklas and his colleagues from Sweden are regulars to ESCATEC Electronics, visiting at least once or twice a year to monitor the production systems and processes and to confer with ESCATEC’s production team assigned to the customer’s products. Niklas says he has observed a continuous improvement in production processes and product quality over the years in ESCATEC Electronics. The engineers and production operators are receptive to feedback and new ideas and to learning new skills, he says, which makes solving problems a whole lot smoother. “I enjoy working with the production team and visiting ESCATEC,” he states. It’s also great that Penang with its food, UNESCO world heritage status and tropical weather, is a very nice place to visit. There is always room for further improvement. To consolidate processes and product quality, General Manager of ESCATEC Penang (which comprises of ESCATEC Electronics and ESCATEC Medical Sdn Bhd), Lambert Schutters, places strong emphasis on boosting open communication and discussion channels between all levels of employees. Initiatives implemented towards this end include the reinvigoration of an Employee Suggestion Scheme (nicknamed ESCATIP) where all employees are encouraged and incentivized to submit ideas and feedback directly to the management. ESCATEC also strongly believes in up-skilling its employees through frequent training and creating opportunities for them to gain a lot of varied experience by meeting and working with customers from around the world. The leading companies located in the global bustling electronics cluster that is the Bayan Lepas Free Trade Zone in Penang – where ESCATEC Electronics and ESCATEC Medical are based - generate high demand for good, skilled and experienced talent. ESCATEC Penang has implemented several measures and is working on introducing several others in order to retain talent and to attract new talent to its workforce, such as facilitating career development, improving remuneration, fostering a sense of belonging and purpose, and positioning the Group as a preferred employer. Based on personal experience, Niklas says that there are some very talented and capable people at ESCATEC Electronics. “I am always happy when I come here because a lot of work gets done”, he notes. ESCATEC, from its very early days, formulated and implemented five core values which have been entwined into the DNA of the Group. These core values are widely and regularly emphasised to all employees including new recruits. The first and foremost of these core values is “Customer Satisfaction”. As expounded by Group Chairman Christophe Albin, “We recognise our customers’ ever-changing requirements and respond to them quickly. We consistently deliver the best possible service, expertise, quality, lead times and cost efficiency. Our customer relationships are based on commitment, mutual trust, collaboration and co-evolution”. Besides Customer Satisfaction, the other core values of the ESCATEC Group are: Committed Personnel; Ethical Conduct of Business; Continuous Improvement and Results Orientated. ESCATEC would like to extend its sincere thanks to Niklas for his willingness to share his experience and opinions - which will help ESCATEC to further improve - and our utmost appreciation to our customer for the longstanding, highly successful and mutually beneficial business relationship. Photo 1 shows the Production Team having a discussion with Niklas Gustafsson. Clockwise from left: Chang Xin Yi (Test Engineer), Vijay Suppiah (Key Account Manager), Prakash Soman (Process Engineer), Teoh Kim Chye (FA Technician), Ong Yuen Lin (Quality Engineer), and Niklas Gustafsson. Photo 2 below: Niklas Gustafsson. Photo 3 below: ESCATEC's core values are emphasized at every opportunity.
New Learning & Development Centre at ESCATEC Penang
ESCATEC Penang has launched an important new initiative in its continuous quest to upskill & train team members, in the form of a dedicated new "Centre of Learning & Development". The Centre - located in ESCATEC Electronic's facility in Industrial Zone 4, Bayan Lepas - was officially launched by Group COO Juha Arola and ESCATEC Penang GM Lambert Schutters. It will function as a one-stop venue to cater for all Operations-related training needs by facilitating hands-on technical training, instructor-led classroom training, certification and recertification training and online e-learning. The Malaysian Human Resources Development Fund (HRDF) fully underwrote the cost of setting up the Centre, for which the ESCATEC Group is very much grateful. The management of ESCATEC takes this opportunity to say a big Thank You to the HRDF for their invaluable and kind support. Congratulations are also due to the HR Department for successfully implementing this great initiative. We need very well-trained employees to support our business growth and this new Centre will certainly play a key role in achieving that. Photo 1 below shows ESCATEC Group COO Juha Arola (on the right) and ESCATEC Penang GM Lambert Schutter "cutting the ribbon" to officially launch the new Centre of Learning & Development. Photo 2 shows Training Manager Suhaila Mustapha Kamal giving a tour of the technical training facilities at the new Centre to the COO and GM. Photo 3 is just everybody having a bit of fun :)
New Robot for an Old Customer at ESCATEC Electronics
ESCATEC Electronics in Penang recently completed the installation and commissioning of a new Epson T-series Scarra Robot for deployment on a new product for long-time customer “accesso”. The Twyford, UK, headquartered accesso specialises in providing cutting-edge queuing and ticketing technology solutions for major players in the leisure, entertainment and cultural markets. Its products and services are already in play at some of the world’s top attractions and events - from ski resorts, theme and water parks to major sporting and cultural events. The new robot at ESCATEC Penang is already operational and at work on the production line for “Prism” – a new generation wrist-wearable device and accesso’s latest offering in its LoQueue virtual queuing solutions. The robot is deployed at the “swipe test” stage of the manufacturing process for the “Prism”, where it accurately and speedily tests the functionality of the display screen’s touch functions. Mainly targeted at the leisure and entertainment markets, “Prism” enables operators to provide guests with the ability to schedule ride bookings and other attraction (theme parks and events) services seamlessly and without the need for ticketing kiosks or booths or reliance on mobile phones. Compared to a manual process, the robot provides a more stable and repeatable test, minimising the error rate and shortening throughput times as well as seamlessly interfacing with ESCATEC’s MES for full traceability, says Ms. Tan the Project Manager. This particular Epson robot model also delivers lower running and maintenance costs compared to its peers. “This new robot is just one more step towards our goal of continuous improvement of product quality, enabling us to satisfy the high expectations of our customers like accesso”, states Lambert Schutters, General Manager of ESCATEC Penang. Credit for the "Prism" image: accesso Top background image shows the "Prism" production line at ESCATEC Electronics. The bottom image shows the Epson T-series Scarra Robot at work.
Great Feedback from a Valued Customer!
Note: This write-up was originally uploaded to the ESCATEC Linkedin account. We thought it would be nice to share it with a wider audience on our website. A Sweden-based client, a global leader in their industry, conducted an audit of the production and delivery processes at ESCATEC Electronics in Penang. The audit concluded that ESCATEC “is a very good EMS supplier” for the client. Particularly pleasing for the client is the helpful and interested attitude of ESCATEC’s staff, the clean spacious and well-marked production space, the fact that employees undergo regular training, and the effectiveness of ESCATEC’s EPMS and MES systems. “We can see that both factories in Penang have full control of the moulding tools and machines in terms of maintenance/service. Very visible and clear,” opined the audit report, while the MES system functioned effectively right from tracking a single component to the delivery of a complete module. “This is a demand from our customers and the MES fulfils it”, stated the audit report. Such encouraging words are a testimony to the hard work and commitment of ESCATEC employees. We really take quality very seriously, and our focus is always to exceed customers' expectations.
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